Rope Access | Confined Space | Fall Protection

Privacy Policy

Apex Access Group is committed to protecting your personal information. This Privacy Policy explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information.

Apex Access Group will update this Privacy Policy on a regular basis so that it reflects the measures we are taking in relation to your personal data. This Privacy Policy was last updated on the 21st February 2019.


Personal data: Any information relating to an identifiable person (eg. name, email address).

Processing: Any operation which is performed on personal data whether or not by automated means (eg. collection, recording, organisation, structuring, storage, etc).

Controller: The party responsible for the processing of the personal data.

Processor: The party which processes personal data on behalf of the controller.

Third party: Third party is a party other than the data controller or processor who is authorised to process personal data.

Consent: Any freely given indication that you agree to the processing of personal data.

Who we are

Apex Access Group is a high access specialist organisation offering rope access industrial abseiling, MEWP Access cherry picker/scissor lift operators and fall protection systems for building maintenance projects across the UK.

Our website address is

How we collect your information


When you leave a comment on one of our blog posts, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. Cookies

The web pages of use cookies. Cookies are text files that are stored in a computer system via an internet browser.

Many websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which webpages and servers can be assigned to the specific internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the subject from other internet browsers. A specific browser can be recognised and identified using the unique cookie ID. Through the use of cookies, can provide the users of this website with more user-friendly services and the information and offers on our website can be optimised with the user in mind.

You may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of your browser, and may permanently deny the setting of cookies. Already set cookies may be deleted at any time via your browser. If you deactivate the setting of cookies in your browser, some of our website may not work.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

3. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we will use your data

We will use these details in the following ways:

– To confirm and remind you of your service
– To provide the services you have requested
– To record and thank you for your purchase
– To record your interactions with us
– To contact you by email, post, text message or phone with relevant communications about our products and services, such as newsletters and promotions
– To personalise the services and communications we offer you
– To help inform and improve the relevancy of our online advertising
– To analyse data so that we can better understand customer behaviours and trends
– To inform future product and service development

Where we process your personal information it may be held by Apex Access Group or by trusted third party companies which process it on our behalf.

Who we share your data with

We may use trusted third parties to process your information on our behalf and when we do, appropriate data privacy contracts will be in place. We will only transfer your personal information on the understanding that the third party has undertaken to us that they have in place adequate technical and organisational measures to protect that information.

We may engage with trusted third parties to analyse data about our customers and website users in order to provide us with greater insight into customer behaviour for the purpose of informing future developments.

We may also provide anonymous statistics to reputable third parties for the purpose of analysis. These statistics will not include any personal information.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We retain your personal information (aside from comments) for as long as it is needed to fulfil the service you requested. In some cases we must retain it in order to meet our legal obligations for reporting (for example, retaining financial records for up to seven years).

When your information is no longer required we will delete it securely.

Your rights

You may, at any time:

– Ask us what information we hold about you and what we are doing with it
– Request copies of the information we hold about you
– Ask us to correct your information if it is inaccurate
– Request that we delete your information
– Ask us to change the way we process your information
– Object to our processing of your information
– Change how we communicate with you

You will need to make your request in writing (email or post) to the address below, and you will be required to prove your identity before a personal data request is actioned.

If you want to unsubscribe from Apex Access Group emails, you will find an unsubscribe link on the footer of all our emails.

How we protect your data

We follow good security practices (including appropriate technical and organisational measures) in the processing, storage and disclosure of information which you have given us. We monitor your information where practical to do so to check that it is accurate and up to date.

We will never ask you to send online passwords, credit card or bank details by email.

What automated decision making and/or profiling we do with user data

As a responsible company, we do not use automatic decision-making or profiling.

How to get in touch

If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, please contact us as follows:

Email us:

Write to us: 5 Limetree Business Park, Matlock, Derbyshire, DE4 3EJ